Great Customer Service in Online Casinos

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Jeffrey | Poker Strategy

When dealing with casinos, how they treat the customers is a really important thing to bear in mind. If they sit you down in a golden throne and feed you grapes while you’re with them, then you’ve found a winner! But if the customer service randomly starts closing the window or threatening to break your knees in a caps-lock fuelled rage, then you might want to start thinking about moving onto bigger and better things. Fortunately, reviews are a thing and quite frequently a site that routinely treats its customers badly will be loudly shamed for it online and you’ll be wiser when approaching them. But focusing on the positives, there are a few things you can look out for that’ll help you know you’ve found a good site.

Most places with customer service will have live-chat options nowadays and online casinos are no exception! This live chat feature is quite important because, while it’s a good indicator the site’s a good one, you’ll still get a range of quality depending on how much they’ve invested in it. If the answers come immediately and quickly at all hours of the day, not just when the casino operator is awake, then they’ve clearly gone the extra mile and got a night shift working it too. Also, if it feels like you’re talking to a real person, then that’s even better. As advanced as AI are nowadays, there really is no substitute for talking to a real person who knows what they’re talking about.

Of course, while it’s a good feature, not everywhere is going to use a live-chat. Other things to look out for when interacting with customer service is what methods they do use- e-mail is a given, phone is possible and postal mail/fax should probably make you worried. The easier it is to actually contact the customer support team, the better the odds are that they’re going to be helpful. Of course, how they are when you do finally talk to them is equally important – professional, charming and with all the answers ready to hand, you’ll pretty quickly know if the support team you’ve reached is going to be any good.

But let’s focus on the real meat of the matter, there’s one major reason that you’ll end up talking to customer service and that’s to arrange pay-outs. This is the tricky part because verification and cashing out can vary greatly depending on the company but this is probably the biggest test and the most important thing to keep an eye out for in the reviews. Really great customer service will make the process of cashing out easy and relaxed while the really bad ones will make it feel like pulling teeth – as your end goal is obviously to win large amounts of money, you’re going to want the one that verifies easily and cashes out quickly, places like Paddy Power Casino.

Of course, reviews do need to be taken with a pinch of salt, but it’s probably easier than trying each site out there first hand. Hopefully your online casino of choice has customer service that meets your needs but if you’re looking for a new place, hopefully these tips’ll help you pick wisely!

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